Cancellation/Refund Policy
At Seoul Beauty, we strive to provide a smooth and satisfying experience for all users. Please review the following policies carefully before making a reservation.
For all inquiries related to cancellations, refunds, rescheduling, or service issues, please contact us only at the contact page or via our official email: support@seoulbeautyglobal.com
Please note that any communication made through other channels (e.g. social media DMs, personal contacts) is not considered valid and may not be responded to or recognized as official.
Thank you for your understanding and cooperation!
Rescheduling
We understand that plans may change. If you need to reschedule your appointment, please do so at least 48 hours in advance to avoid any penalties.
Rescheduling within 48 hours may be subject to cancellation fees.
Please note that each reservation may only be changed once.
No-Show Policy
If you do not show up for your appointment without prior notice or cancellation, it will be considered a "no-show."
No-shows are subject to a 100% cancellation fee (no refund and no rescheduling).
If you are 20 minutes late without notice, your appointment may be automatically canceled and treated as a no-show.
Late Arrival
To ensure a smooth experience for all guests:
Arriving late may shorten your service time.
The full service fee will still apply regardless of the shortened duration.
If you are 20 minutes late to your appointment without prior notice or cancellation, it will be considered a "no-show."
Cancellation & Refund Policy
Refunds are available based on the timing of your cancellation:
| Time Before Appointment | Cancellation | Reservation Change/Reschedule |
|---|---|---|
| 3 days before | 100% refund | 2 changes allowed |
| 2 days before | 80% refund | 1 changes allowed |
| 1 day before | 50% refund | No changes allowed |
| Same day / No-show | No refund | No changes allowed |
Refunds will be processed to your original payment method.
Once approved, refunds are processed promptly. Please allow up to 10 business days for the refunded amount to appear in your account, depending on your payment provider and financial institution
Payment Disputes
If you notice any payment issues, contact us immediately. We'll investigate and resolve disputes as quickly as possible.
Unsatisfactory Service Refunds
Your satisfaction matters to us, and we strive to uphold high standards for all services booked through our platform. However,
being unsatisfied with a service does not automatically guarantee a refund.
If you were unhappy with a service:
Contact our support team within 10 hours of your appointment at support@seoulbeautyglobal.com.
Provide clear and specific reasons for your dissatisfaction and, if possible, photo or video evidence.
Refund requests are reviewed on a case-by-case basis and may result in a partial, full, or no refund, depending on the situation and supporting evidence provided.
We appreciate your understanding as we ensure fairness for both customers and service providers.
If you have any questions or need help with a cancellation or refund, please contact our customer support team — we're here to help!
At Seoul Beauty, we strive to provide a smooth and satisfying experience for all users. Please review the following policies carefully before making a reservation.
For all inquiries related to cancellations, refunds, rescheduling, or service issues, please contact us only at the contact page or via our official email: support@seoulbeautyglobal.com
Please note that any communication made through other channels (e.g. social media DMs, personal contacts) is not considered valid and may not be responded to or recognized as official.
Thank you for your understanding and cooperation!
Rescheduling
We understand that plans may change. If you need to reschedule your appointment, please do so at least 48 hours in advance to avoid any penalties.
Rescheduling within 48 hours may be subject to cancellation fees.
Please note that each reservation may only be changed once.
No-Show Policy
If you do not show up for your appointment without prior notice or cancellation, it will be considered a "no-show."
No-shows are subject to a 100% cancellation fee (no refund and no rescheduling).
If you are 20 minutes late without notice, your appointment may be automatically canceled and treated as a no-show.
Late Arrival
To ensure a smooth experience for all guests:
Arriving late may shorten your service time.
The full service fee will still apply regardless of the shortened duration.
If you are 20 minutes late to your appointment without prior notice or cancellation, it will be considered a "no-show."
Cancellation & Refund Policy
Refunds are available based on the timing of your cancellation:
3 days before
100% refund
2 changes allowed
2 days before
80% refund
1 change allowed
1 day before
50% refund
No changes allowed
Same day / No-show
No refund
No changes allowed
Refunds will be processed to your original payment method.
Once approved, refunds are processed promptly. Please allow up to 10 business days for the refunded amount to appear in your account, depending on your payment provider and financial institution
Payment Disputes
If you notice any payment issues, contact us immediately. We'll investigate and resolve disputes as quickly as possible.
Unsatisfactory Service Refunds
Your satisfaction matters to us, and we strive to uphold high standards for all services booked through our platform. However,
being unsatisfied with a service does not automatically guarantee a refund.
If you were unhappy with a service:
Contact our support team within 10 hours of your appointment at support@seoulbeautyglobal.com.
Provide clear and specific reasons for your dissatisfaction and, if possible, photo or video evidence.
Refund requests are reviewed on a case-by-case basis and may result in a partial, full, or no refund, depending on the situation and supporting evidence provided.
We appreciate your understanding as we ensure fairness for both customers and service providers.
If you have any questions or need help with a cancellation or refund, please contact our customer support team — we're here to help!